FAQS

What currency are the prices I see on the site?
All prices are in CAD.

 

Are all items in US sizes? 

No, each item in our store is as unique as you are. Ensure you reference the size charts on each item. We can not guarantee a refund if you order by habit. If you can not find a size chart kindly let us know and we will help you out.


I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-5 days production time for your order to ship out, average shipping times are 15-21 days.

Tracking numbers will be updated 3-5 days after your order has been shipped. Track your items on our website as the tracking numbers change when items enter the country. Once you have the tracking number for your country then you may track with your local postal service.


I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. We will try our best to provide free return shipping, however, it is on a case-by-case basis, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.


Can I cancel my order?
You can cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent you must wait until it arrives before submitting for a refund.


I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.


How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers. The average shipping time is 15-21 days.


I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

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